Terms of Service

These Terms of Service ("Terms") govern your use of AI-Assist.ca and the services described on it (the "Service"), operated by Call Vault Inc. (PO Box 846, Corbeil, ON P0H1K0), doing business as AI-Assist.ca, based in Northern Ontario, Canada ("AI-Assist," "we," "us"). By booking a call, signing up, or using the Service, you agree to these Terms.

1. The Service

AI-Assist provides a website, lead follow-up automation, review management, and related tools for trades and contractor businesses, delivered as a monthly subscription. The current products included are listed on our Pricing page and priced there — that page is the only authoritative source for what's included and what it costs.

2. Billing

• The Service is billed monthly, in advance, in Canadian dollars.
• There is no long-term contract. You can cancel at any time, effective at the end of the current billing period.
• There are no setup fees and no early-cancellation penalty.
• Fees already paid for the current billing period are not refunded when you cancel mid-period; you keep access through the end of that period.
• Optional add-ons (for example, usage-based AI voice) are billed separately, as described where they're offered, and only apply if you turn them on.

3. Your account and content

You're responsible for the accuracy of the business information, content, and customer lists you give us to build and run the Service on your behalf. You keep ownership of your own business content (photos, copy you supply, your customer data). We use it only to deliver the Service to you — we don't sell it or use it for anyone else's benefit.

4. Acceptable use

You agree not to use the Service to send unlawful, fraudulent, or unsolicited communications, to misrepresent your business, or to violate applicable Canadian law — including Canada's Anti-Spam Legislation (CASL) for any messaging sent through the Service to your customers. You're responsible for having a lawful basis to contact the people on any list you give us.

5. Third-party services

Parts of the Service run on third-party platforms (for example, our CRM/automation provider and payment processor). Those providers have their own terms and privacy practices, and we choose them carefully — but we don't control them, and this Service depends on them being available.

6. No guaranteed results

We build and run real infrastructure — a website, automations, review requests, search-visibility work — and we work to make it effective. We do not guarantee a specific number of leads, a search ranking position, revenue, or any other business outcome. Anyone who promises you a guaranteed ranking or result is not being straight with you, and neither would we be if we did.

7. Limitation of liability

To the fullest extent permitted by law, AI-Assist's total liability for any claim relating to the Service is limited to the fees you paid us in the three months before the claim arose. We're not liable for indirect, incidental, or consequential damages, including lost profits or lost business opportunities.

8. Termination

Either side can end this relationship at any time. You can cancel by emailing hello@ai-assist.ca — no call required. We may suspend or end the Service if an account is used unlawfully or payment fails and isn't corrected within a reasonable notice period.

9. Changes to these Terms

We may update these Terms as the Service changes. We'll post the current version here with an updated date. Continued use of the Service after a change means you accept the update.

10. Governing law

These Terms are governed by the laws of the Province of Ontario and the federal laws of Canada applicable in Ontario, without regard to conflict-of-law rules.

11. SMS/text messaging program

If you opt in to receive SMS text messages from AI-Assist.ca (Call Vault Inc.) — through our website's opt-in checkbox, by texting us first, or by giving verbal consent during onboarding — the following applies to that messaging program:

• What we send. Appointment reminders, service updates, and occasional promotional messages related to your inquiry or Service.
• Message frequency varies based on your interactions with us.
• Message and data rates may apply, per your mobile carrier plan.
• Opting out. Reply STOP to any message to unsubscribe at any time. Reply HELP for help, or contact us directly (below).
• Carriers are not liable for delayed or undelivered messages.
• This program is for users 18 and older.
• See our Privacy Policy for how we handle the phone numbers and information collected through this program.

12. Contact

Questions about these Terms: hello@ai-assist.ca or 705-482-9222.

This is plain-language boilerplate appropriate to a small Canadian business, not a substitute for legal advice specific to your situation.

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