Privacy Policy

This Privacy Policy explains how Call Vault Inc. (PO Box 846, Corbeil, ON P0H1K0), doing business as AI-Assist.ca, based in Northern Ontario, Canada ("AI-Assist," "we," "us"), collects, uses, and protects information — both from visitors to this website and from the businesses we serve. We follow Canada's Personal Information Protection and Electronic Documents Act (PIPEDA) and Canada's Anti-Spam Legislation (CASL).

1. Information we collect

• What you give us directly — name, business name, trade, phone, email, and what you tell us you need, when you fill out our contact form or book a call.
• What we collect to run the Service — for active clients, the customer contact details, call records, and business information needed to operate the website, follow-up, and review tools we're running on your behalf.
• Basic site usage data — standard technical information (pages visited, browser type) collected automatically, used only to keep the site working and see what's useful.

2. How we use it

• To respond to your enquiry and, if you become a client, to deliver the Service.
• To operate the follow-up, booking, and review-request automations a client has asked us to run for their business.
• To improve the site and the Service itself.
• We do not sell personal information, and we do not use a client's customer list for anything beyond delivering that client's own Service.

3. Consent and messaging (CASL)

Any commercial electronic message we send — to a website visitor who's enquired, or to a client's customers through the automations we run — relies on either express consent (you asked, you opted in) or implied consent recognized under CASL (an existing business relationship). Every message includes a working way to opt out, and we honour opt-outs promptly.

SMS text messaging opt-in. If you check the SMS consent box on our contact form, text us first, or give verbal consent during onboarding, we collect your phone number to send appointment reminders, service updates, and occasional promotions. Message frequency varies; message and data rates may apply. Reply STOP to any message to opt out, or HELP for help. See our Terms of Service for the full SMS program details.

4. Who we share it with

We use a small number of third-party platforms to run the Service — our CRM/automation provider, our payment processor, and our hosting provider. They process information on our behalf, under their own security and privacy commitments, and only to the extent needed to deliver the Service. We don't share personal information with anyone else for their own marketing purposes.

No sharing of SMS opt-in data. Text messaging originator opt-in data and consent — the phone numbers and consent you give us for SMS messaging specifically — will not be shared with any third parties or affiliates for marketing or promotional purposes, under any circumstances.

5. Data retention

We keep enquiry and client information for as long as needed to deliver the Service, meet legal or accounting obligations, and maintain a reasonable business record afterward. You can ask us to delete information that isn't required for those purposes.

6. Security

We take reasonable technical and organizational steps to protect the information we hold, including relying on established, security-conscious third-party platforms rather than building our own storage for sensitive data. No system is perfectly secure, and we'll tell you if a breach affects your information, as required by law.

7. Your rights

Under PIPEDA, you can ask what personal information we hold about you, ask us to correct it, ask us to delete it, or withdraw consent to future contact. Email hello@ai-assist.ca and we'll respond within a reasonable time.

8. Cookies

This site uses only the technical cookies needed for it to function and, where enabled, basic analytics to understand traffic. We don't run third-party ad-tracking cookies on this site.

9. Children's privacy

This site and Service are directed at business owners and operators, not children. We don't knowingly collect personal information from children.

10. Changes to this policy

We may update this policy as the Service changes. We'll post the current version here with an updated date.

11. Contact

Questions, or a request about your information: hello@ai-assist.ca or 705-482-9222.

This is plain-language boilerplate appropriate to a small Canadian business, not a substitute for legal advice specific to your situation.

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